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Terms and conditions


By placing an order with 'ella and george' you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any questions, please get in touch before placing an order.


1. Our Contract


We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.


2. Prices


2.1 The prices payable for goods that you order are quoted on our website, however, our prices and availability of goods are subject to change without notice.


2.2 You will be required to pay extra for delivery.  Our delivery charges and locations are set out in the FAQ section of our website.


3. Cancellation by you


3.1 Please contact us in writing within seven working days from the date you receive the ordered goods if you are not happy with your purchase and we will try and supply a substitute or offer a refund. Every effort is made to make sure your goods arrive in perfect condition, please contact us if anything is damaged in transit.


3.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.


3.3 Please obtain a free certificate of postage from the Post Office as we cannot be responsible for parcels that do not reach us or get damaged in transit.


3.4 Once you have notified us that you are cancelling your contract, any sum debited by us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.


4. Cancellation by us


4.1 Ella and Geroge reserve the right to decline any order to anyone at any time at our sole discretion and without reason being given.


4.2 If we do cancel the contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5. Delivery of goods to you


5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.


5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.


5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


6. Liability


6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.We have taken care to describe and show our collection accurately, however the exact colour representations shown on this website may vary slightly from the goods supplied.


6.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1 to make good any shortage or non-delivery;

6.2.2 to replace or repair any goods that are damaged or defective; or

6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.


6.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.


6.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.


6.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


7.  Notices


All notices from you to us must be made in writing and sent to our contact address:  183 Elm Road, New Malden, Surrey, KT3 3HX.


8.  Copyright


Copyright in the design, text, graphics and photographs contained in the website is held by Ella and George.


9.  Privacy


Our data collection and storage is governed by the rules of The Data Protection Act. We will only collect, store and use your personal information for specific purposes. Your name remains confidential and will not be passed on to any other companies or third parties.  From time to time we may email you or send you details of new products.You may request that your details are removed from our mailing list at any time. If you would like us to remove your details please get in touch.Credit Card Security: We use Paypal for online credit and debit card processing. We do not store any credit card information on our website or computers. All payment information is sent to and from Paypal. All credit card numbers are protected in the software when the order is placed using the highest form of security encryption. Further information can be found at www.paypal.co.uk


10.  Web site


Ella and George has tried to ensure that information provided through this website is accurate, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons. We reserve the right at any time and without prior notice to make changes and corrections to the material on the site. Ella and George does not guarantee the functions of the site will be uninterrupted or error-free or that the site is free of viruses or other harmful components. You will be responsible for the entire cost of all necessary servicing, repair or correction.