EllaandGeorge

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FAQ

If you don't find the information you are looking for, please get in touch through our contact us page.

 

Postage & delivery

 

UK delivery:  Orders are dispatched by Royal Mail First Class.

 

We offer FREE delivery for all orders over £30 (mainland UK only)

 

We aim to despatch orders as soon as possible but please allow 3-5 working days for delivery.

 

Additional delivery charges apply for non mainland UK and overseas addresses.  Please allow 3-14 days for delivery (depending on location)  Please contact us if you require further details on this.

 

Prints are supplied wrapped in acid free tissue paper in either a postal tube or board envelope (depending on size).

 

Greetings cards are supplied with envelopes in a polypropylene sleeve bag.  They will be despatched in a board envelope.

 

Refunds and exchanges

 

In the unlikely event that your order is out of stock, we will offer an exchange for another product or a full refund.

 

We will also exchange or refund any item you are not happy with provided they are returned in their original packaging and condition within 7 days of receipt.

 

Every effort is made to make sure your goods arrive in perfect condition, please contact us if anything is damaged in transit.

 

We are not responsible for return postage or for packages that do not reach us. Please ask at the Post Office for a free certificate of postage.

 

Refunds or exchanges will be made to you within 30 days. Refunds will be credited to the original method of payment.

If an item you have received is damaged in transit, please inform us within 24 hours of delivery to arrange for a replacement to be sent.

 

Please see our terms for further information on our refunds and exchanges policy.

 

Framing

 

All of our prints are supplied unframed.  We find that the Ribba range of frames from Ikea, as seen in product images, are ideal.  

 

How do I pay?

 

Payments are processed through PayPal, the completely secure, online payment processor.  All major debit and credit cards are accepted and you don’t have to have a Paypal account to make a payment. For more information about Paypal visit www.paypal.co.uk

 

 

TO SEE OUR FULL TERMS AND CONDITIONS PLEASE CLICK HERE